Signing in to Arena

Patrons usually become Arena users automatically, but manual sign-in is also supported.

Automatically created Arena users

The feature to automatically create Arena users is activated in the Admin: installation details portlet by Axiell support.

When a patron signs in with library card number + PIN and there is no Arena user connected to the account, an Arena user is created automatically. The patron can then, without any further action, save searches, save media baskets, rate titles, etc., and also, of course, get access to library services such as loans, renewals, reservations, balances and payments.

Patrons that want to write reviews or contributions in a forum will be requested to enter a display name.

An automatically created Arena user can only sign in with library card number + PIN.

An automatically created Arena user cannot use their Arena user name at more than one library.

Forgotten PIN

A patron who has forgotten their PIN can click “Forgot PIN?” in the login portlet. The patron is then asked to type their library card number to receive a new PIN code via email.

The forgot password link cannot be used for an automatically created Arena user; as this patron has no Arena sign-in but only signs in with library card number + PIN.

Confirming contact information

For GDPR purposes, patrons will be asked to confirm that the contact details are correct when they sign in to Arena after a defined period after the latest update of personal information. The default value is 365 days. A link to My account will be presented. This functionality is currently supported only when Quria or BOOK-IT is used as backend system.

Signing general terms and conditions agreement

When a patron signs in to Arena, the system checks if the patron has to sign a General terms and conditions agreement. This functionality is currently supported only when Quria is used as backend system.

If signing an agreement is required, a link to the agreement is displayed, and the patron can either sign digitally from Arena, provided that this option is enabled, or visit the library and sign manually. The agreement and its introductory text are both fetched from Quria.

See also: Agreements for library use and Agreement portlet

Locking a patron after x unsuccessful sign-in attempts

There is a feature that locks a patron after a certain number of attempts to sign in. This only applies to Arena sign-ins and is configured in the Account portlet. Make sure that these settings are aligned with settings made in the backend system.

Manually signing in to Arena

Patrons can sign in in different ways with different capabilities. In multi-agency installations, patrons also choose which library to sign in to.

Different sign-in options and capabilities:

• Using library card number + PIN, without being an Arena user. Access to transactions that exist only in the library system: loans, renewals, reservations (including editing) and balances (including payment).
• Using e-identification, if enabled (Sweden only; enabled by Axiell on request).

See also: Admin: installation details and Account